Annual Report FY26

VISITOR INFORMATION CENTERS

For many visitors, their Portland experience begins with a conversation. At Visit Portland’s Visitor Information Centers, our staff and volunteers provide more than directions. They offer insight, inspiration, and a genuine connection to the community. Through their knowledge, hospitality, and personal recommendations, they help shape meaningful visitor experiences and ensure every guest feels welcomed, informed, and connected to Greater Portland. CALENDAR YEAR: 2025 VISITATION #’S OCEAN GATEWAY • Visitation intercepts 235,114 (Includes Motorcoach & Cruise Passengers) MOTORCOACH PASSENGERS • Passengers entering Ocean Gateway Visitor Center 7,787 • Buses at Ocean Gateway Visitor Center 187 CRUISE SHIPS • Passengers through Ocean Gateway Visitor Center 197,485 • Ships at Port 105 TOMMY’S PARK KIOSK • Visitors to the kiosk 1,510 • Days open 37 (average 40 visitors per day) JETPORT • Tourism questions 11,813 • Jetport issues 23,226 TOTAL EXPOSURE: 299,263

These retired Mainers might have the best gigs in the state When your office is a stadium, playhouse or state park, having a part-time job can make life more enjoyable.

Photo by: Gregory Rec

The Portland Press Herald highlighted the Visitor Information Center’s role, showing how retirees like Diane Lawton bring energy and expertise to Ocean Gateway while enriching the visitor experience. By supporting volunteers and keeping centers well-stocked and welcoming, we ensure visitors receive accurate information and a positive first impression. This coverage emphasizes why preparation, outreach, and volunteer recruitment remain central to the Visitor Center’s mission each season.

*Supported by 2,030 volunteer hours

151